At Ricni, we strive to ensure your complete satisfaction with your purchase. If you are not entirely happy with your order, please review our returns and refund policy below.

1. Return Eligibility

You may return items within 30 days of receipt for a full refund or exchange, provided they are in their original condition, unworn, and with all tags attached. Please note the following conditions for returns:

• Defective or Damaged Items: If you receive a product that is defective or damaged, please contact us within 7 days of receiving the item.

• Incorrect Items: If you receive the wrong item, please reach out to us within 7 days to initiate a return.

• Items Not Received: If your order has not arrived within the expected timeframe, please contact us for assistance.

• Order Cancellations: If you wish to cancel your order, please do so within 24 hours of placing it. After this period, your order may already be in processing and cannot be canceled.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at [email protected] with your order number and details regarding the reason for the return.

2. Receive Return Instructions: We will provide you with a return authorization and further instructions, including the return shipping address.

3. Package Your Return: Securely package the item(s) you wish to return, including any original packaging and tags.

4. Ship Your Return: Send the package to the address provided in the return instructions. We recommend using a trackable shipping service to ensure that your return is received.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

• Approved Returns: If your return is approved, we will process your refund to your original payment method within 7 business days.

• Declined Returns: If your return is not approved (for example, if the item is not in its original condition), we will notify you via email and return the item to you at your expense.

4. Exceptions

• Final Sale Items: Some items may be marked as final sale and are not eligible for return or refund.

• Promotional Items: If you received a promotional item with your purchase, you may be required to return that item along with your main purchase to qualify for a refund.

5. Contact Us

If you have any questions or need further assistance with your return or refund, please do not hesitate to contact us at [email protected]. Our team is here to help you!

Thank you for choosing Ricni! We appreciate your business and are committed to ensuring your satisfaction with every purchase.